At EasyRise™, your satisfaction matters to us. If you experience an issue with your order, we're here to help.
Returns
We accept eligible return requests within 30 days of delivery.
To be eligible for a return, the item should be unused, in its original condition, and returned with its original packaging where reasonably possible.
Before returning an item, please contact us through our Contact Us page. We will provide you with the appropriate return instructions.
Please do not send a product back without contacting us first.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery.
Include your order number, a brief description of the issue, and clear photos or videos showing the problem where applicable. We will review the issue and work with you toward an appropriate resolution.
Refunds
Once an eligible return has been received and reviewed, we will notify you of the status of your refund.
If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and display the refund.
Return Shipping
Unless the item arrived damaged, defective, or incorrect, customers may be responsible for return shipping costs.
Original shipping charges, where applicable, may be non-refundable.
Order Cancellations
If you need to cancel or modify an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has already been shipped.
Non-Returnable Items
Items that have been significantly used, intentionally damaged, altered, or returned without the necessary order information may not qualify for a refund.
Need Help ?
Have a question about a return or refund? Please reach out using the email address listed on our Contact Us page here, and we'll be happy to assist you.